Sweetwater PROPERTY MANAGEMENT SERVICES

Provide a leasing marketing analysis to establish the projected market rental rate and an estimated timetable for leasing the property.

Provide an extensive evaluation of property, to identify and recommend repairs/upgrades necessary to ensure a timely lease, and to take care of your property for the long term.

An effective marketing plan is crucial for placing a qualified tenant in your property as quickly as possible while, without sacrificing rental income. Our experience over the past 30 years has helped shaped our proprietary marketing plan, which consists of the following:

• Entry into Austin Multiple Listing Services (MLS)
• Listing posted to 40+ rental websites (Zillow, Trulia, Hotpads, Austin Home Search, etc.)
• Quality Photos
• Real estate sign and/or flyer box located on the property
• Quality real estate flyers
• Supra lockboxes (ask about security features)
• Listings on Obergproperties.com
• Targeting email marketing to local real estate professionals
• Rental listings on social media outlets (Facebook, Google+, Instagram)

One of the most important steps in the lease process is finding a qualified tenant. Renting to the wrong tenant can, and often does, result in lost income, time and damage to your property. Our tenants go through a meticulous vetting process to determine if they meet the requirements for our clients’ properties. The tenant screening process includes the following:

• Employment history / Income verification
• Credit score check
• Criminal history check
• Eviction / judgement history check
• Rental history screening
• Review lease agreement and property rules with tenant to ensure compliance

Our management team takes a hands-on approach to round the clock property maintenance. In addition to the services listed below, we are the main contact point for all tenant inquiries.

• Long-time vendor relationships
• 24/7 emergency management service
• Owner / tenant online portals
• Monthly / annual online statements
• Online inspection reports
• Direct deposits
• Make-ready consulting
• Exceptional tenant relations
• Efficient rent collection & security deposit settlements
• Extensive knowledge of local and state laws

Our experienced accounting staff expertly manages each portfolio with online property management accounting software. Each owner will have access to current information about his or her property 24/7, through the owner portal, which can be accessed from any device. A similar platform allows our tenants to access their information online, as well. Our online services include:

• Online rent collection
• Invoice Review
• Monthly/ annual financial statements
• Electronic owner disbursements (Direct Deposit)
• Review property walkthroughs and inspections reports
• Retrieve important tax documents

Our long term vendor relationships ensure that our owners receive quality service at an affordable price. Our in-house maintenance team handles most basic repairs at lower cost to our owners; however, if a licensed professional is needed, we can provide multiple quotes from our trusted vendor list. Our repair and maintenance program includes, but is not limited to:

• 24/7 answering service to handle any emergency repairs
• Never add additional charges to vendor invoices for job coordination
• Work orders and invoices are accessible via our online portal

In the rare event that a tenant requires eviction, we provide expert handling to ensure that the process is completed with minimal hassle to our property owners. We will handle the whole eviction process and provide regular and timely updates as the process proceeds. Our staff maintains up-to-date knowledge of all local, state and federal statutes that affect our industry to ensure we can provide the highest level of service to our owners.

When repair issues get reported our staff will investigate the issue and recommend any needed maintenance or repair items. In addition, our maintenance staff will walk the entire property to make sure tenants are properly taking care of our owners’ properties. We can arrange yearly inspections at our owner’s request. We will document the inspection with photos and videos that are viewable via our online portal.